DELIVERY AND RETURNS

Delivery and Returns

Thank you for choosing Ela Home! We strive to provide you with a seamless shopping experience, and part of that commitment includes clear information about our delivery and return policies. Below, you'll find details about how we handle deliveries and returns to ensure your satisfaction.

Delivery Information Shipping Times

We aim to dispatch your order within 5 business days from the date of purchase. Shipping times may vary depending on your location and selected shipping method. You can check estimated delivery times during the checkout process.

Shipping Costs

Shipping costs are calculated based on your order's total value and your chosen shipping method. We offer various shipping options, including standard and expedited shipping, to accommodate your needs.

Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this number to track the progress of your shipment online.

International Shipping

We offer international shipping to many countries. Please note that customs duties and taxes may apply, and these fees are the responsibility of the recipient.

Exchanges Policy

We love the products we have made, and we think you will too. In the rare instance you are not happy with your purchase, please let us know within seven days of receiving your item for an exchange. Products are not eligible for return or exchange unless the product delivered has a quality/manufacturing defect.

To be eligible for an exchange, your item must be in the same condition as when you received it, unworn, unused, unwashed with tags intact, and in its original packaging. You’ll also need the receipt or proof of purchase. Returns/Refunds are not accepted. You can always contact us with any return questions at [your contact information here].

Exchange Process

To start your exchange, you can contact us at [your contact information here]. For damage/quality issues, please provide your order number, date of transaction, delivery address, and an image of the defective item along with the packaging it was received in. In case of size exchange, please additionally mention purchased size, the problem faced with the size, and the new size requirement. Our customer care team will investigate and revert within 2 working days.

In case of quality issue/defect

Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers, and/or any other inclusions sold as a part of the purchase. We will organize a reverse pick up, at no additional charges, from the address stated in your invoice. Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines. In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product. Our credit notes can be used on our website and in stores.

In case of size exchange of garments

Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers, and/or any other inclusions sold as a part of the purchase. Please send the product back to us at the below address, carefully packaged. The customer bears all costs associated with the return of the product, in this case.

Thank you for choosing Ela Home!